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    • Not receiving a walker for months1
    • How insurance is handled1

  • Apr 20
  • Hospitals, Clinics and Medical Centers, Doctors
  • Buckhannon, West Virginia
  • Wheelchair
  • 77
  • REVIEW RATING 4/5

Last June 2014 we contacted National Seating here in West Virginia for a new wheelchair for our quadriplegic Son Zackary. After months of waiting, with a continuous run a round from NS claiming every excuse they could muster up. They claimed they didn't receive the paperwork from the Doctor and Therapist, which was nothing but a lie. It was sent to them at least two times. Then they said they... Read more

Was this review helpful? 2 0

  • Apr 17
  • Hospitals, Clinics and Medical Centers, Doctors
  • Lorain, Ohio
  • 32
  • REVIEW RATING 4/5

I HAVE SPENT OVER $1100 OVER A MONTH AGO AND THEY STILL CANNOT LOCATE THE PARTS TO FIX MY WHEELCHAIR (MOTORS). TODAY I WAS ASKED IF MAYBE I COULD CALL THE DISTRIBUER TO SEE IF I COULD GET THE PARTS. WHAT IS YOUR JOB? I SHOULD NOT HAVE TO PAY UPFRONT FOR A PRODUCT YOU CANNOT GET. I WAS TOLD IT WOULD BE MAY 25 BFORE I CAN GET IT. TODAY IS APRIL 17, THAT WILL BE A TOTAL OF TWO MONTHS IF THIS... Read more

Was this review helpful? 1 1

  • Nov 21, 2014
  • Health and Beauty
  • Collingswood, New Jersey
  • Walker
  • 144
  • REVIEW RATING 5/5

Philadelphia, PA. I have waited MONTHS to get my 5 year old daughter a walker that I still have not received. I have made at least 25 calls regarding its status and NOT ONE PERSON takes responsibility for following up or following through. I was told after MONTHS of waiting that the insurance approval process was done incorrectly and could NOT be redone...I would have to sign a contract saying I... Read more

Was this review helpful? 1 0

A nightmare from the start. Twice had to start over with complete evals. Never got to test drive different models. Was not told I could not exchange it. It is a very dangerous wheelchair. Bad customer service. Do not use this company!!! Add comment

The Austin location has all the above problems as well. There's no reason to say it all again. Avoid them at all costs. Add comment

  • Sep 02, 2014
  • Health and Beauty
  • Doylestown, Pennsylvania
  • Stroller
  • 143
  • REVIEW RATING 3/5

We sent a stroller a stroller for service with sales rep. Ron Graham in 10/13 and up utill 9/1/14 we have not yet receive the stroller or call from sales rep after numerous atemps of calling the Richmond office we still havent received the call are supposed to receive from the richmond store supervisor(Linda) . My son is hadicapp and he needs his proper stoller to be able to ride the school bus .... Read more

Was this review helpful? 1 6

  • Aug 04, 2014
  • Hospitals, Clinics and Medical Centers, Doctors
  • Defective Loaner Wheelchair
  • 178
  • REVIEW RATING 4/5

National Seating picked up my 3 year old power wheelchair to repair seat lift and tilt features. I was given a loaner wheelchair which turned out to be defective, unsafe, and completely inappropriate. Defective in that seat would not return to horizontal, flat position; lowest position left it at 10 degree incline (meaning had to work against gravity and required additional physical assistance to... Read more

Was this review helpful? 1 1

  • Jul 28, 2014
  • Other
  • Madison, Wisconsin
  • Power Chair
  • 1
  • 1
  • 202
  • REVIEW RATING 4/5

I when i saw what kind of chairs they had I told Jason Melms NO I did want anything he had told him get me a real wheelchair.He just laughed and said you find 1 I'll get you 1 I went home pullled up 5 different stores with chairs like I've had since I ws put in 1 in 04.when I was told to go thru the OT here I went and he talked to me a bit then went my new chair. My chair is 1 yr and turne 7... Read more

Was this review helpful? 1 2

  • Jun 13, 2014
  • Furniture and Decor
  • Vineland, New Jersey
  • Broken Chair
  • 138
  • REVIEW RATING 3/5

I had an accident with my chair i lost complete power and the arm of the controller completely broke i told the person that answered the phone this they just said ok they have someone call me not taking the time to ask me exact details they left it at that when the eepair person called e the next day to tell me they were coming that day which is a friday the tech had no idea it was this bad and... Read more

Was this review helpful? 2 3

This company's office in Anaheim, ca. Has a very cavalier attitude when it comes to it's services for power wheelchair customer Add comment

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