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  • Customers like
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  • Customers don't like
    • How insurance is handled2
    • Not receiving a walker for months1
    • Treated unfairly1

  • Aug 27
  • Hospitals, Clinics and Medical Centers, Doctors
  • Holyoke, Massachusetts
  • Quantum Q6 Edge
  • 14
  • REVIEW RATING 4/5

Its a Chinese rehab chair for 42,000. All four caster wheels have huge chunks out of them after only 2 months. Batteries are half the distance of my old chair with MK BATTERIES. MY Quality of life has taken a nose dive. Repair service takes weeks and even then can't solve the problems. I addition they Lie a lot about your status. They tell you batteries are in stock when they are not, then... Read more

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THE WORST! They take a ridiculous amount of time for service, LIE about why it is taking so long (an employee ACTUALLY told me that they lie sometimes) and are totally incompetent! I am paralyzed, so when my motorized wheelchair doesn't work I am housebound. It is disgusting that they lie to disabled people who are basically at their mercy for help. DO NOT USE THEM!!! Add comment

  • Aug 06
  • Health and Beauty
  • Poquoson, Virginia
  • Nsm Wheelchair Maintenance
  • 53
  • REVIEW RATING 4/5

Our insurance provider sent us to National for a new wheelchair for our daughter after having been with Carolina Mobility for the first wheelchair. We had a bolt fall out of the handlebar and needed to get it replaced. It took a week for them to come out and look at it. Then they needed insurance approval. Now, today, 7 weeks after first contacting them, they have ordered the part from the... Read more

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  • Aug 05
  • Health and Beauty
  • Metairie, Louisiana
  • Wheelchair
  • 40
  • REVIEW RATING 4/5

I have 2 wheelchairs that have been purchased from this company. My first experience was good, but thereafter has been terrible. The 2nd chair I bought for my daughter was a transportable chair and I had the hardest time getting someone to come to my home and show me different designs. After 2 months I finally was able to order. It's time for a new wheelchair and I called the office on June 11... Read more

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Had a very positive experience when power chair was delivered. Eric answered all my questions and trained me to use my power chair! Thank you for good customer service! Add comment

Had a very good experience at National. Susan was great and they served me excellently with my power chair problems. Add comment

  • Jun 24
  • Hospitals, Clinics and Medical Centers, Doctors
  • Charlotte, North Carolina
  • Power Chair
  • 72
  • REVIEW RATING 4/5

Customer service and responsiveness are the worst I've experienced from any business. Unfortunately our insurance provider locked us into doing business with them for many years as Chair & Equipment. Our son has a progressive muscle wasting disease which slowly eroded his mobility. We started with a scooter purchased from the company. When it broke down, it took weeks to have it repaired... Read more

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  • Jun 21
  • Health and Beauty
  • Houston, Texas
  • Wheelchair
  • 1
  • 1
  • 108
  • REVIEW RATING 4/5

This is by far one of the worst companies that I have had to deal with. You would think that being in a serviced orientate business for the disabled you would have compassion for people. NOT this company the customer service is horrible. They are a rip off. They never return phone call and they do not know their produce. They are in it for the money only. I paid for my son's wheelchair up front... Read more

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  • Jun 18
  • Hospitals, Clinics and Medical Centers, Doctors
  • Houston, Texas
  • E-Fix Wheelchair
  • 50
  • REVIEW RATING 3/5

I purchased a e-fix wheelchair from national seating and mobilty in 2014. The chair was bearly a 1 year old. The battery charger went out. I have called and called teting to get a replacement charger. No one returns your call. No one knows the price of anything. It is very frustrating to purchased such a expensive item from a company and after they get their money there is not customer service... Read more

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  • Jun 05
  • Health and Beauty
  • Power Chair
  • 61
  • REVIEW RATING 4/5

It took me 3 months to get my chair. When it was finally delivered they adjusted it then left. I had to call them back, chair was not fitting me right. The front wheels are a fourth a inch or less from foot rest. So they adjusted my seat now my feet don't touch the foot rest. If I wear shoes I have to put my feet on top of each other so it so the wheels don't grab my feet. Which is a safety... Read more

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