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Last June 2014 we contacted National Seating here in West Virginia for a new wheelchair for our quadriplegic Son Zackary. After months of waiting, with a continuous run a round from NS claiming every excuse they could muster up.

They claimed they didn't receive the paperwork from the Doctor and Therapist, which was nothing but a lie. It was sent to them at least two times. Then they said they were waiting for approval from Medicare and Medicaid for several more months, only to finally receive a chair in December that wasn't even close to being right. They even admitted the seating and laterals were totally wrong.

The first seat they sent was a air seat that leaked off within a couple hours of use.The seat was supposed to be a gel seat in the first place. So next they sent a foam padded seat without the foam. Needless to say that didn't work. That was 18 days ago.

At that time they said they would be right back up and repair the chair. Guess what?

No word from them.

Meanwhile our son is suffering physically and mentally having to continue using his old worn out chair that no longer comes close to fitting him. It has now been about one year since the process was first started.What they are putting our son through is borderline criminal and we are fed up with junk chairs and lies.

Reason of review: Damaged or defective.

Location: Buckhannon, West Virginia

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Guest

that is horrible. sorry to hear that. get a lawyer and sue them (or probably better yet take them to small claims court)

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