National Seating And Mobility
Reviews and Complaints
Is this even a real company?
The very worst service
- Customer service
- Worst service ever encountered
Preferred solution: Fix the scooter stop making excuses after excuse
National Seating And Mobility Wheelchair Maintenance Review from Mountain Ranch, California
Failing to order motorchair after paying my 20%
My name is Carolyn Bledsoe and on Oct. 1, 2015, I called your company office in Redlands, CA and paid for my 20% due so the company could move forward and order the chair for my husband.
I told the person I talked to that his present chair had a bad wheel and could they do anything to speed up the process. I called today and no one answered the phone, which is usually the case. After leaving a message, Elise, called back and talked to my husband since I was at work. She said the chair hadn't even been ordered.
I am pissed. This isn't the first time dealing with your company that I have had problems getting the items ordered. Now we have to wait at least 2 to 3 more weeks before getting the chair. This is totally ridicules and unprofessional.
The chair was authorized by our medical insurance company and we were told by Tracy that our cost would be $832.33, which I paid for 3 weeks ago. It cleared my account on Oct. 5, 2015. What do you plan on doing about this?
Very unhappy customer.
If our family medical group wasn't contracted with your company, I would certainly go somewhere else.
- Lack of follow through on order
- Calls not returned
Preferred solution: Deliver product or service ordered
Review in Hospitals, Clinics and Medical Centers, Doctors category from Dallas, Texas
National Seating And Mobility - Wheelchair Review from Irving, Texas
For now, I have nothing to review. The DME company still hasn't seen my wheelchair for repairs.
Now, the other two castor tires are starting to get worse. The batteries are not holding enough of a charge, limiting my daily life. The brakes still need adjustments. Since April/May of this year they've known about both the batteries and brake issue.
Since July of this year, they've known about the tires. As of this writing, THE only attempt to do anything was back in August, for the initial first tire that broke, of which, the tech, who was supposed to call BEFORE they arrived, (but didn't), so, here I am, operating my wheelchair that has been without two castor tires, the other two are breaking down.
If you're looking for a review of National Seating and Mobility from me, the DME company, perhaps you should try Google search. I'm OBVIOUS not the ONLY one that has had issues with them, some people STILL ARE.
Horrible customer service and unsafe wheelchairs.
- How insurance is handled
Former NSM employee WI branch
Absolute worst Company to deal with
- Do not care attitude
- Treated unfairly
- Calls not returned
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaNational Seating And Mobility - Power Chair Review from Charlotte, North Carolina
Customer service and responsiveness are the worst I've experienced from any business. Unfortunately our insurance provider locked us into doing business with them for many years as Chair & Equipment.
Our son has a progressive muscle wasting disease which slowly eroded his mobility. We started with a scooter purchased from the company. When it broke down, it took weeks to have it repaired ...and they did a real *** job. They messed up the wiring, which failed a short time later.
We finally took it to another dealer, who rewired it and got it up and running. About 5 years later, our son's condition declined and he needed a power chair. It took months to process insurance and place the order. In the meantime we acquired an old oversized loaner chair, which he used for 5 months before his new chair arrived.
He's owned the new chair less than 6 months. It already needs repairs. We called NSM several times.
They were pleasant enough but completely non responsive. This has been going on for at least 2 months and still no remedy.
Power Wheelchair Review
Power Chair Review
Power chair & very slow service and lies. They rip off insurance
National Seating & Mobility...wheelchair repair
Preferred solution: better customer service
Our son Zack is suffering because of gross neglect .
Last June 2014 we contacted National Seating here in West Virginia for a new wheelchair for our quadriplegic Son Zackary. After months of waiting, with a continuous run a round from NS claiming every excuse they could muster up.
They claimed they didn't receive the paperwork from the Doctor and Therapist, which was nothing but a lie. It was sent to them at least two times. Then they said they were waiting for approval from Medicare and Medicaid for several more months, only to finally receive a chair in December that wasn't even close to being right. They even admitted the seating and laterals were totally wrong.
The first seat they sent was a air seat that leaked off within a couple hours of use.The seat was supposed to be a gel seat in the first place. So next they sent a foam padded seat without the foam. Needless to say that didn't work. That was 18 days ago.
At that time they said they would be right back up and repair the chair. Guess what?
No word from them.
Meanwhile our son is suffering physically and mentally having to continue using his old worn out chair that no longer comes close to fitting him. It has now been about one year since the process was first started.What they are putting our son through is borderline criminal and we are fed up with junk chairs and lies.
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HORRIBLE, HORRIBLE, HORRIBLE SERIVCE IS ALL I HAVE TO SAY!!!