National Seating And Mobility

Back on February 14, 2023 I got hurt at a work accident and ended up in ICU not knowing if I was going to live. Workers Comp got in touched with my family to discuss house modifications to meet ADA compliance.

Workers Comp got in touch with National Seating & Mobility in Florida to discuss what was needed so that I could come home after going to Shepard Center for rehab. NSM reached out to my wife in March 2023 about the modifications to our house.

What was originally planned; install a ramp off the front of house, add 2 concrete pads, make our one bathroom in to a wet bathroom. NSM contracted to Delightfulservices LLC Owned by Juan Lopez out of Cartersville, Ga which contracted to DT Construction Owned by Juan Lopez out of Cartersville Ga. They applied for a building permit on August 18, 2023 (I returned home from rehab on May 2023).

During the construction of the ramp, they would need a foundation inspection for all the posts to support the ramp. The Rowan County North Carolina building inspector came out and did his inspection as required by building code. They failed foundation inspection 3 times and on the fourth inspection they finally passed the inspection and got the OK to start building the ramp and a 20x20x4 concrete parking pad for wheelchair accessibility. When they started the parking pad we got a delivery of 5 pallets of concrete bags.

They mixed all the concrete by hand which took them from 9:30 AM to 6:30 PM to mix and pour the concrete pad. Then they went back to building the ramp and had a final inspection. The Inspector found that the railings where not mounted correctly, 2x10 joists was tapered from 10 to 4 to contour grade, joist were screwed together with decking screws and a couple joist hangers. All this work took a little over 3 weeks for them to do.

Since it failed inspection I was told that a crew would come out and make it correct (that was the end of August), but to date no one has shown up or returned calls.

I still need doors widened to fit a wheelchair as the only way to use the front door is go out the back door, down the gravel driveway, up the ramp and into the front door as all the doors going from the back of the house to the new ramp are too small for a wheelchair to fit through.

National Seating & Mobility subcontracted to 2 companies; DT construction insurance was canceled in May of 2023 and Delightfulservices LLC was listed as established and insured as of May 2023. I also checked with BBB (Better Business Bureau) and found out that they have a ton of complaints and investigation on not completing jobs after they have gotten the money or substandard workmanship to the point that people cannot sell their houses until things are fixed or take a big loss on the sale of the houses.

I would recommend that everyone stay away from all these companies.

This company is the worst the Rhode Island and Massachusetts branch manager does nothing but lie to clients make mistakes. Try to cover them up and never take ownership for anything.

She sent someone to our house told us it was an 80 P for my seven year old wheelchair when in fact, the person did not have a license at all they ordered the wrong wheelchair which was not occupancy transportation compliant then lied about it blamed us and fired my seven year old as a client thats right folks fired a seven-year-old child because of their mistakes.

This company should be shut down by the government. They are a disaster and dangerous to the disabled community.

After close to 4 months waiting for a motor to come in for them to repair my e chair i finally put a complaint into their main office. I was contacted by the local office claiming they put the order in but they have no tracking number and do not know when the part will arrive!

Okay i am not stupid. I have ordered things and i always usually know when it will arrive. I have ordered from china and know it takes a month for the order to come on the ship from china. This order has been almost 4 months.

You mean to tell me this professional company cant track orders? And if they repair e chairs they dont have the parts on hand? I believe since the have already been paid that they could care less about repairs. Being a navy veteran i am sometimes ashamed of some of the people in this country i defended.

This e chair was a needed thing. I guess i will just give up and ask my church for the money to have a better company to do the job.