Ruth N Xsx
map-marker Lansing, Michigan

New chair

I began the process in July for my chair and as of September 26, it hasn't been ordered. Amy, Lansing Michigan said my dr hasn't returned the forms. My dr claims she hasnt received anything. I'm concerned because i need it delivered by the end of December. Can someone help me?
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Debbie W Ddp
map-marker Little Rock, Arkansas

Most horrible,unprofessional place,slow,never gets it right.

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This year and yes I contact several times, the case worker never did her job. She messed up a molded chair, then blamed me when she asked myself and therapist to remove jewlery and help.

Then when went to replace to regular chair, she just left on my porch. Never received the side Abducters, headrest, or shoulder point harness. Text several times and no response. Finally today after a month of texting she responds that national seating will not provide my son with anymore equipment due to the way my husband reacted when she blamed us for the molded chair!

She never even had the Decency to let us know or finish getting his wheelchair parts, she canceled all his orders! Meanwhile my son has a chair that don't fit correctly and his legs are falling out! And this chair is it for five years, that's all his medicaid will cover. I'm one angry, hurt, and frustated mom!

Her name is Barbara King and she works at the Little Rock, Arkansas department! I would never recommend this place to ANYONE!!!!!

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Reason of review:
Order processing issue
Anonymous
map-marker Garden City, New York

Branch 131

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I’ve used to work for HME/NSM for almost 5 years and the experiences we’ve something else where shall I start Bullying is a very popular with that company there’s been times management itself had literally bad mouthed it’s own employees after doing favors such as F*ing Jacka** over the phone while with access department Example (happened so much) Management is another train wreck branch manager would gossip about its employees when they weren’t around but act all friendly to their face perfect way to say it TWO FACE MANAGEMENT My favorite is when they say we’re like family but wouldn’t mind pushing everyone’s buttons and too the breaking point while going the extra mile and doing favors nonestop to better NSM I’m much happier not working for the most stressful company ever corporate seriously doesn’t care I have so many stories and I know for a fact bullying is still happening nothing will ever get fixed
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Joanne M Lgi
map-marker Chicopee, Massachusetts

Refusal to return my original chair to me.

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I had a chair that I received when I lived in Richmond, VA. My Medicare paid $22,589.95 for this hydraulic chair, which I did not need. Vendor skating around the system of approval to just get this chair in my door and then began a difficult system of trying to get it to fit for me. Over the next two years it was tweaked after a rehab there so that only thing left was to remove the hydraulic tilt and leg lifts, move the seat back 8.5 inches so center of gravity was back on to the frame where it belonged and It would be good for me. The seat, headrest, footplate had all been changed to accommodate my medical needs. I moved back to Mass and my Primary Dr. pushed through the request for Rehab review for removing the hydraulics from the chair giving me back what I needed. (this was done the last week of July 2017). Finally in December Vendor came to get my chair to work on it and returned it to me with reluctance two days later, as the loaner was bad for me. However he did not return my chair but gave me cheap childs chair, that does not fit my larger womans build. By law the original chair remains mine, but he will not return it and the chair he left is agonizing for me to sit in. Visiting nursese came to see if there were anything they could to do help but nothing. This chair constantly beeps with the maintenance triangle going off, his explanation, it is looking for the original seat? I cannot believe he would think I was tht stupid to believe his comments in anyway. This chair does not have any tie downs for transport, but I did get a set back from my original chair but they don't fit this one, so they sit in the box? He also gave me the cushion from the seat of my chair, not sure why, but when pain gets too difficult then I can place it on this set and it does relieve the pain in my back, the sciatica in both legs, lower thoracic, both hips, right knee. It is just a mess. Now I have another rehab tomorrow on this chair, as my insurance has changed, which I am grateful for. But this vendor will not be the vendor chosen to work on a new chair for me. In conversations with National I have gotten nowhere, I have contacted Medicare and yes they are aware of this company and the suits/scamming, etc. but don't appear to be doing anything to stop it. I originally had online photos to send but now only have hardcopy since I had to reboot my system with new windows. If requested I could scan and send. However, for your information, because of what I have worked before, I am very retentive of documents, photos, b ills of sails, etc. So if needed I have an entire notebook covering every nuance on my original chair, the expensive chair I got in Virginia and the garbage chair he gave to me now.
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Loss:
$30000
Cons:
  • Lack of follow through on order
  • Scamming
  • Were suppose to remove hydraulics and return
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

Lack of professionalism

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Hello my name is Vernon Triplett, I live in DSM, IA awhile back NSM ordered some parts for my wheelchair, the parts came and then they found out the day they were supposed to be put on part of my insurance had been stopped, because I turned 65 and had to do new paperwork. I received this phone call at 8 something in the morning shortly before the repairman got to my place.

I was also told that I had a 2hundred + dollar co-pay that needed to be payed before any service could be done. I asked if there was a payment plan, because I didn't have that kind of money (especially at 8 something in the AM) I was told no. The person I talked to on the phone (by the way her name is Meagan) suggested I get it straight and call her back. Then the repairman showed up and I had to go through the process again.

Meagan bugged me for a week to find out if things had been cleared up. I finally told her that it was going to take a couple months, and she proceeded to tell me they would have to send the items back and start over when things were cleared up. My major question is this, why isn't there a payment plan for situation like this? My chair is falling apart the tires are bald and starting to crack.

I guess nothing will happen unless I get hurt nor the chair just stops and I am stuck somewhere. Rest assured if that happens I will get a LAWYER and sue.

Not before I go on the locale news and tell them what had happened. Hope you had a nice holiday, because being worried about this chair I surely didn't

VERNON TRIPLETT

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Cons:
  • It was awful attitude
Reason of review:
Poor customer service
Maddi Qca
map-marker Houston, Texas

Can’t get a straight answer

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Your person Eric Smith in Houston is not taking care of business. My grand daughter was suppose to of had a loaner chair 5 weeks ago. Everyone at your company doesn’t want to do their, or at least the ones I have been able to contact. Now I was hung up on by your answering machine. A wonderful vo
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Reason of review:
Poor customer service
Anonymous

Wheelchair break down

Rest assured mr. triplett we are having the same issues with a brand new wheelchair that is only 7 months old battery parts falling off and foot rest are falling off and it is stuck in turtle mode and wont recline we have been trying to deal with this for over a month my child has missed school, special olympics, doctors appointments, church and we cant get a hold of anybody and the parts are never ordered we are fed up
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Reason of review:
Damaged or defective
1 comment
Guest

Sounds familiar...and they never get anything fixed right. National seating and mobility has terrible customer service

Ninfa Yiz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Asheville, North Carolina

Worse DME ever

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The Asheville office has horrible customer service. We have been trying for months to get my son a larger shower chair.

I finally called medicaid myself. The problem is National Seating and Mobilty have not one time turned in the request for more information on time. They lie to me and blame it on Medicaid. We don't have any other DMEs to use in the area or I wouldnt give them my business.

Every piece of equipment we have received has taken six months to a year to get and that much longer to get fitted.

How they stay in business is beyond me. I hope a new DME comes to our area so we can kick them to the curb.

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Cons:
  • Entire process so far
Reason of review:
Poor customer service
William C Aje

Quantum Q6 Edge 2.0 Lemon

My daughter is a T-2 Paraplegic. She bought this chair through her medicaid and insurance on January 30, 2018.

It was purchased out of Cartersville, GA National Seating and Mobility. The chair stops and there are codes that appear on the screen: One is 49 and the other is 23. This company came out to her house in Lindale, GA once an claimed they had fixed the problem. Within just a few days, it did it again.

She is most often alone in her house while her husband is at work. The chair is currently not working at all and the company says they do not know what the codes mean. She is in desperate need of her chair.

You may contact me through my e-mail: pennyc7267@***.net. Your help and attention in this matter is greatly appreciated.

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Reason of review:
Bad quality

Preferred solution: Fix it

2 comments
Guest

Bran new chair back collapsed leaving me in a bad spot calling is no good takes long time to pick up

Guest

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Anonymous
map-marker Norfolk, Virginia

Terrible Company, but only game in town and they know it! Stay away if you can!

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It has been over 4 months since I was fitted for a my first custom wheelchair. I provided all paperwork, prescription, etc needed for the process to get started. This company only works on your case when you remind them to, otherwise they don't want anything to do with you. They know disabled people in Central Virginia have no where else to get a custom chair and they take advantage of that! They are great with finding excuses for why they are not doing their work. Over 4 months and the chair is still not even ordered! And all the paperwork is complete including insurance approval. This company is a fraud! I have only spoken with one person who shows any compassion and keeps her word.
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Reason of review:
Order processing issue
2 comments
Guest

For 4 months I have been waiting for a replacement for my electric wheelchair due to a recall. Several messages have been left for my rep.

It’s always “it was shipped” to our local warehouse, or it “was received” by our warehouse. Without knowing why it was recalled, I cannot use the wheelchair because I’m thinking it might break down on me...

Guest
reply icon Replying to comment of Guest-1487973

I finally got the replacement chair at 6 months, but now have been waiting another 6 months for NSM to bring me some parts that were left off. It’s like pulling teeth with this company...Why??

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Kelly T Hul
map-marker Broadview, Illinois

So slow that that referral expired

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National Seating had a window of 3 weeks to process my order after the long awaited approval letter arrived. Because they tried to process it after the "end date" of the approval, my shower chair is now denied. In order to rectify the situation, they suggested that I go back to the doctor for another RX, submit the paperwork again, and wait to hear back. As if I have nothing better to do than to chase doctors around, gather paperwork, and submit it to the slowest customer service agency around. I've already waited 16 weeks to get to this point! I tried calling the local NSM branch a few times and was finally transferred to "Someone who knows insurance better than I do." (said the receptionist). I had to leave a voice mail with the "person who knows more" and haven't received a call back yet.
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Loss:
$650
Cons:
  • How long they took to process an order
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Ellen S Ico

Lousy service, sets up appts and doesn't keep them

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Twice now they have set up appointments for repairs and no one came or called. When I called back to find out what happened, they said "Oh, the part didn't come in." Then why did I spend an entire day both times waiting for them.

They never return calls. Their message on the answering service says to leave a message and they will return the call within 24 hours. What they don't tell you is what year they will still not return the call.

This is the last time I will ever use them. The parent company should take note the Richmond and Charlottesville branches are particularly bad and the company plainly sucks.

This last occurrence was 4/18/18.

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Cons:
  • Making excuses
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Jane M Icp

PLEASE DO NOT USE THIS COMPANY!

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NATIONAL SEATING AND MOBILITY IN AUSTIN TX

Preferred provider from our Aetna Insurance company. Contacted over electric wheelchair having no power, chair is only 2 years old.

Tech came out 1 1/2 weeks later, said needed new batteries, paid for batteries out of pocket also expedit shipping. Company received batteries took 1 week to install. Batteries would not hold charge told by company to wait because gel batteries have to be broken in. Waited the 30 days.

Can not go across the room without batteries dying.Contacted company again told it will be another week and half before someone can come out. Company knew husband only has one leg, his arms don't work anymore and he has spinal issues. Only after calling their national complaint line 615-595-**** did they call back to say they were seeing about sending out a loaner chair but I would need to pick up. Sorry National already called someone else, who cares about their clients.

In all the years we have been dealing with companies that take care of disabled loved ones this company rates at the bottom of the barrel. If the company that is coming out today says these batteries you sold us are bad I want my $500 back, wonder how long that will take?

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Loss:
$500
Cons:
  • Worst service ever encountered
  • Staff
  • Worst company customer service ever encountered
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Beyond Disappointed

Purchased a wheelchair and they dropped it off without fitting the chair. Had it only a few months and most features are broken and now they won’t answer my phone calls or call me back.
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Reason of review:
Bad quality
Anonymous

Nightmare behind words

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To start with, I had an approval for the purchase of two wheelchairs that went relatively smoothly. The problem started when they both needed repairs. They misplaced or lost my payment information. They then referred me to an employee that was very difficult to contact. At times when I called them I heard dogs barking in the back round so obviously they weren't in the office. They also cancelled my repair orders without informing me. I have a 17 year child who had his leg amputated above the knee and has inoperable tumors that have rendered him totally dependent on his wheelchair. The level of incompetence and lack of empathy at this company is disgraceful to say the least. If nothing else, advocates for the physically challenged should focus on National Seating and Aetna because clearly they are purposefully stalling the process of repairing essential equipment and repairs for the betterment of their quarterly revenues.
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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

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