National Seating And Mobility
Reviews and Complaints
New chair
Most horrible,unprofessional place,slow,never gets it right.
This year and yes I contact several times, the case worker never did her job. She messed up a molded chair, then blamed me when she asked myself and therapist to remove jewlery and help.
Then when went to replace to regular chair, she just left on my porch. Never received the side Abducters, headrest, or shoulder point harness. Text several times and no response. Finally today after a month of texting she responds that national seating will not provide my son with anymore equipment due to the way my husband reacted when she blamed us for the molded chair!
She never even had the Decency to let us know or finish getting his wheelchair parts, she canceled all his orders! Meanwhile my son has a chair that don't fit correctly and his legs are falling out! And this chair is it for five years, that's all his medicaid will cover. I'm one angry, hurt, and frustated mom!
Her name is Barbara King and she works at the Little Rock, Arkansas department! I would never recommend this place to ANYONE!!!!!
Branch 131
Refusal to return my original chair to me.
- Lack of follow through on order
- Scamming
- Were suppose to remove hydraulics and return
Preferred solution: Full refund
Lack of professionalism
Hello my name is Vernon Triplett, I live in DSM, IA awhile back NSM ordered some parts for my wheelchair, the parts came and then they found out the day they were supposed to be put on part of my insurance had been stopped, because I turned 65 and had to do new paperwork. I received this phone call at 8 something in the morning shortly before the repairman got to my place.
I was also told that I had a 2hundred + dollar co-pay that needed to be payed before any service could be done. I asked if there was a payment plan, because I didn't have that kind of money (especially at 8 something in the AM) I was told no. The person I talked to on the phone (by the way her name is Meagan) suggested I get it straight and call her back. Then the repairman showed up and I had to go through the process again.
Meagan bugged me for a week to find out if things had been cleared up. I finally told her that it was going to take a couple months, and she proceeded to tell me they would have to send the items back and start over when things were cleared up. My major question is this, why isn't there a payment plan for situation like this? My chair is falling apart the tires are bald and starting to crack.
I guess nothing will happen unless I get hurt nor the chair just stops and I am stuck somewhere. Rest assured if that happens I will get a LAWYER and sue.
Not before I go on the locale news and tell them what had happened. Hope you had a nice holiday, because being worried about this chair I surely didn't
VERNON TRIPLETT
- It was awful attitude
Can’t get a straight answer
Wheelchair break down
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Verified Reviewer | Asheville, North CarolinaWorse DME ever
The Asheville office has horrible customer service. We have been trying for months to get my son a larger shower chair.
I finally called medicaid myself. The problem is National Seating and Mobilty have not one time turned in the request for more information on time. They lie to me and blame it on Medicaid. We don't have any other DMEs to use in the area or I wouldnt give them my business.
Every piece of equipment we have received has taken six months to a year to get and that much longer to get fitted.
How they stay in business is beyond me. I hope a new DME comes to our area so we can kick them to the curb.
- Entire process so far
Quantum Q6 Edge 2.0 Lemon
My daughter is a T-2 Paraplegic. She bought this chair through her medicaid and insurance on January 30, 2018.
It was purchased out of Cartersville, GA National Seating and Mobility. The chair stops and there are codes that appear on the screen: One is 49 and the other is 23. This company came out to her house in Lindale, GA once an claimed they had fixed the problem. Within just a few days, it did it again.
She is most often alone in her house while her husband is at work. The chair is currently not working at all and the company says they do not know what the codes mean. She is in desperate need of her chair.
You may contact me through my e-mail: pennyc7267@***.net. Your help and attention in this matter is greatly appreciated.
Preferred solution: Fix it
Terrible Company, but only game in town and they know it! Stay away if you can!
So slow that that referral expired
- How long they took to process an order
Preferred solution: Deliver product or service ordered
Lousy service, sets up appts and doesn't keep them
Twice now they have set up appointments for repairs and no one came or called. When I called back to find out what happened, they said "Oh, the part didn't come in." Then why did I spend an entire day both times waiting for them.
They never return calls. Their message on the answering service says to leave a message and they will return the call within 24 hours. What they don't tell you is what year they will still not return the call.
This is the last time I will ever use them. The parent company should take note the Richmond and Charlottesville branches are particularly bad and the company plainly sucks.
This last occurrence was 4/18/18.
- Making excuses
Preferred solution: Deliver product or service ordered
PLEASE DO NOT USE THIS COMPANY!
NATIONAL SEATING AND MOBILITY IN AUSTIN TX
Preferred provider from our Aetna Insurance company. Contacted over electric wheelchair having no power, chair is only 2 years old.
Tech came out 1 1/2 weeks later, said needed new batteries, paid for batteries out of pocket also expedit shipping. Company received batteries took 1 week to install. Batteries would not hold charge told by company to wait because gel batteries have to be broken in. Waited the 30 days.
Can not go across the room without batteries dying.Contacted company again told it will be another week and half before someone can come out. Company knew husband only has one leg, his arms don't work anymore and he has spinal issues. Only after calling their national complaint line 615-595-**** did they call back to say they were seeing about sending out a loaner chair but I would need to pick up. Sorry National already called someone else, who cares about their clients.
In all the years we have been dealing with companies that take care of disabled loved ones this company rates at the bottom of the barrel. If the company that is coming out today says these batteries you sold us are bad I want my $500 back, wonder how long that will take?
- Worst service ever encountered
- Staff
- Worst company customer service ever encountered
Preferred solution: Full refund
Beyond Disappointed
Nightmare behind words
Preferred solution: Deliver product or service ordered
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Sounds familiar...and they never get anything fixed right. National seating and mobility has terrible customer service