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National Seating And Mobility - Not happy

I got a permobil wheelchair about a year little over a year and a half ago and now I can't get anybody to answer the *** questions I'll tell you what I'll never use your company again
#1125509
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National Seating And Mobility - They don’t care about safety or customers

Power scooter was ordered with larger seat and delivered with smaller one. Being a larger man seat uncomfortable and will break within a short period of time. Told the tech rep when she delivered the scooter it was the wrong seat she just said it would be denied otherwise. Again no concern for my safety people do not buy anything from these people please.
1.0
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Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
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Value for money
Website
#1119781
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Why are you holding my batteries and new tires hostage? Why don't you return my calls? Why isn't there someone assigned to answer calls during normal business hours? Why? Why? Why? I sure wish Wright and Fillipis hadn't sold their mobility functions to you. They were a...
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#1116324
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I've had nothing but positive experiences with National Seating & Mobility Jeff has been always willing to come up and follow up with my wheelchair and adjusted no matter what I need now they've come through with a bathroom bridge and a power assist for my wheelchair I...
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Anonymous
Sharon Lamp

What location do you work with? That could make a difference, at least in terms of customer service.In Chicago area, we have three branches, each with their own reputation.(I ...

5.0
#1099990
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My mother is close to 91 years old, and it took almost a month after we contacted the company before they came to "measure" her. After the measurements we paid for the chair IN FULL--and over a month later the chair was delivered--WRONG. It has now been another month,...
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Shuggy1110
Shuggy1110

So sorry to read this story, however you are not alone. There isn't a good vendor in Appleton/ Fox Valley, WI area where I reside. They all suck! I got great service and bu...

danflowers_16
danflowers_16

I'm wondering if you have any idea what the process is for a wheelchair to be built to fit someone it's not an overnight process by any means and Jeff absolutely works hard to...

1.2
Product
I didn't like
  • Extremely slow process
  • Staff
#1097489
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My current motorized wheelchair (Jazzy) broke down on Wednesday night, June 28, 2017. I have been working with the Tech at NSM in Lexington, Kentucky [2025 Leestown Rd, Lexington, KY 40511. Phone: (859) 381-1440] (Bob Jones) for 4 years. So, I called him and told him...
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Shuggy1110
Shuggy1110

I live in the Fox Valley area in Wisconsin. Sorry to read of your plight. What a horrible situation. If the story is true, that company is heartless. It disgusts me to r...

1.0
I didn't like
  • Staff
  • Treated unfairly
  • Customer service reps
#1087568
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Wheelchair error code, completed shut down of chair. They came out to get the chair. Everyone from Eric, Leonard, Jennifer , Anna and Annie the processor have been very receptive. And good credit should be given to persons behind the scene .
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Anonymous
KEVIN ESLINGER

THIS COMPANY SUCKS!!! I WAS INJURED ON MY SO CALLED NEW CHAIR THAT TOOK ME 8 MONTHS TO GET AND MY LEG WAS INJURED ON SHARP PROTRUDING METAL THAT BROKE OPEN MY SKIN AND NOW I H...

5.0
#1080454
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I've been dealing with these incompetent fkg morons for 10 years! They're anything but professional. There's ABSOLUTELY NO internal communication. Calls are RARELY returned and when they are, it's 2-3 weeks LATER!! Typically, I've already resolved the issue by...
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Shuggy1110
Shuggy1110

I know where you are coming from. They used to be good and they turned to s_ _ _t. I live in the Fox Valley here in Wisconsin, and there isn't one good store around for us ...

1.0
#1078785
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National Seating And Mobility - Unresponsive, unreliable and disorganized

Every time I try to get a part from this company something fails and I have to call them 18 times to get the problem solved
1.3
Details
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1075913
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This company is a joke, i do not recommend this company to no one, they take forever and dont communicate with each other on the status of the products. There clients are definetlynot on there best interest. I ordered a chair and it has to be the moet uncomfortable...
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1.0
Product
#1062096
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