filters
state:
Show
city:
Show
product:
Show
I purchased power assist wheels from National Seating and Mobility. One of the wheels were accidentally damaged, so I submitted it for repair and it took 4 months to return. Once I used the so-called repair wheel, it would occasionally just stop working, showing an...
Read more
1.2
I liked
  • Salesman
I didn't like
  • Not following up on repairs
  • Nonchalant uncaring attitudes
#1030322
In a year and 2 months I've had 6 motors replaced and now there's another electrical issue. I called 4 days ago and again today and tried to explain that I can't walk and I can only use a manual wheelchair for short distances which means NO meals for me. I'm out of...
Read more
1.9
I liked
  • Service in repair department
  • Great repair workers when we can get them here
I didn't like
  • Treated unfairly
#1017451
Ordered a chair that wasn't requested by my Doctor and OT. Wanted a chair with elevating seat only. They ordered a chair that tilting, reclining seat with elevating leg rest and with the elevating seat. I was told that the accessories were being order to hide the...
Read more
1.0
#1006340

Custom Wheel Chair Review

National Seating And Mobility
#964106
1.0
Details
Same experience as noted - don't return calls - spent thousands for a chair - cannot get service. Next call to BBB - awful!
Comment
Show
Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

National Seating And Mobility Customer Care Review

National Seating And Mobility
#936690
1.0
Details
Horrible! They hsve had my disabled son's power chair since July. It is now mid-October. No straight answers, lots of buck passing. Meanwhile, my son is in great pain from just tryong to move within his apartment.
Comment
Show
Customer service
Product or Service Quality
Reliability
Staff

National Seating And Mobility Shipping Service Review

National Seating And Mobility
#923412
1.3
Details
Worst people work here. They don't return calls for months and the secretary laughs when I tell her about how nobody calls me back. I've been waiting for four months for my new electric wheelchair and haven't been able to go outside.
Comment
Show
Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Short Review on September 07, 2016

National Seating And Mobility
#914466
Dear help , on may 11 2016 , @B.M.C I got a assesment and they appeoved me for a wheelchair and i am still wairing , i left jill a message six to seven times and still havnt returened my calls at 508-875-1223 ext 207 ???my number is 1857-246-0063 changed from 857-246-1310 and the other number i gave jill , please contact me through email or phone ......
Comment
Show
National Seating and Mobility sells equipment to people with disabilities. They are in business to serve the most vulnerable population and yet they repeatedly ignore them. Unfortunately they're one of only two companies that sell to people with disabilities -- they...
Read more
Miss Betsy
Miss Betsy

Wow I am so sorry to read about your problem ! I hope contacting your Attorney General, Senators and other public service people can bring you and everyone else justice, becau...

I had to use National Seating and Mobility due to insurance. My daughter was so young when I got her first wheelchair and I didn't know what she needed. The chair she was place in was never right for her and never comfortable. The tech. at National gave us the chair...
Read more
An update on National Seating and Mobility here in San Antonio Texas. Even though they've changed internal office staff, I'm STILL having issues with the local office here. It seems that they OBVIOUSLY cannot file the necessary documentation for repairs in a timely...
Read more
NSMcares
NSMcares
National Seating And Mobility Verified Representative

National Seating & Mobility (NSM) extends our sincerest apologies for any issues you have encountered on your journey to acquire a wheelchair. We would like to be able to con...

I was overcharged for my recent powerchair purchase, because of a mistake THEY made estimating my out of pocket cost. The local branch acknowledged the mistake, but said the national office would need to issue the refund. The national office has given me the run around...
Read more
2.1
I didn't like
  • How they handle insurance
  • Never returning messages
#981683
I was just set up with a new chair. Man that was there I assumed to be from Social Security or insurance. As I was being examined I told this man I definitely did not want a chair through the business he had sent me through for my last two chairs. Here this was a man...
Read more
1.0
#978156
6 months ago we started the process of getting my son a DME stroller. Over that time his preschool, his physical therapist and i have sent many unreturned emails trying to find out the progress. About a month ago i finally got word that all the paperwork was collected...
Read more
Anonymous
Anonymous

They always take for ever to do a simple process!!!! Not recommended

2.0
#965560
Scheduled a seating evaluation and it was cancelled because company said my insurance was terminating. I rescheduled the evaluation and when I reached out to National Seating even though my insurance company verified my benefits and spoke with Carina I was still unable...
Read more
#964340