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The place where customer service goes to die and finger pointing is the norm they really have no sense of urgency and really dont care about your needs you are better off going to home depot buying a wheel barrel and making that work as a wheelchair there is no...
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Anonymous
Michael

I couldn't agree more. They have absolutely no compassion when something doesn't come out right. They have a bad habit of not returning phone calls and emails. The rep (Devine...

1.4
#1061386
After the first 4 months I was told that my insurance approved my chair and that it was being shipped out for me. That was two *** months ago. Still no chair. In a few more months I smwont even need this chair but all the months when I needed it the most it was not...
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1.0
#1050521
Ordered hospital bed for one of my girls it was not the right bed dr sent them an order to put a hi low mechanism on her sleep safe bed and a bath chair they then mailed me a letter saying they didn't want my business just because I didn't take wrong bed also they...
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National Seating And Mobility - Communication

National Seating And Mobility
#1055476
3.4
Details
My wheelchair needs a simple fix and I can't get through to anyone. The last time I needed something done I drove their and screamed at the top of my lungs. That got there attention... but should I really have to do that...
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Custom Wheel Chair Review

National Seating And Mobility
#964106
1.0
Details
Same experience as noted - don't return calls - spent thousands for a chair - cannot get service. Next call to BBB - awful!
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National Seating And Mobility Customer Care Review

National Seating And Mobility
#936690
1.0
Details
Horrible! They hsve had my disabled son's power chair since July. It is now mid-October. No straight answers, lots of buck passing. Meanwhile, my son is in great pain from just tryong to move within his apartment.
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National Seating And Mobility Shipping Service Review

National Seating And Mobility
#923412
1.3
Details
Worst people work here. They don't return calls for months and the secretary laughs when I tell her about how nobody calls me back. I've been waiting for four months for my new electric wheelchair and haven't been able to go outside.
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A regular hospital bed was ordered it was not safe for my daughter that has seizures rails were to low I have sleep safe bed 2 of them all I wanted was a high low mechanism on each one I was asked to find another provider also my child has a molded seating system hard...
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5.0
#1044769
I had my $16,000 Quantum Q6 ilevel chair for 13 months and put less than 400 miles on it. Both engines were defective and my dealer was fortunately able to get them to cover them under warranty. But I had to pay the labor for installation. I have been hurt quite badly...
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Shuggy1110
Shuggy1110

I am so sorry to read of your unfortunate situation. Quantum's are nice. I purchased a new Jazzy 614HD and right from the first day I had almost no brakes and my chair tur...

Anonymous
Jane Morton

We have just purchased a Quantum ilevel wheelchair and my husband just cannot steer it very well at all. It seems to have a mind of its own. Anyone out having the same probl...

#1035645
I purchased power assist wheels from National Seating and Mobility. One of the wheels were accidentally damaged, so I submitted it for repair and it took 4 months to return. Once I used the so-called repair wheel, it would occasionally just stop working, showing an...
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1.2
I liked
  • Salesman
I didn't like
  • Nonchalant uncaring attitudes
  • Not following up on repairs
#1030322
In a year and 2 months I've had 6 motors replaced and now there's another electrical issue. I called 4 days ago and again today and tried to explain that I can't walk and I can only use a manual wheelchair for short distances which means NO meals for me. I'm out of...
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1.9
I liked
  • Service in repair department
  • Great repair workers when we can get them here
I didn't like
  • Treated unfairly
#1017451
Ordered a chair that wasn't requested by my Doctor and OT. Wanted a chair with elevating seat only. They ordered a chair that tilting, reclining seat with elevating leg rest and with the elevating seat. I was told that the accessories were being order to hide the...
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1.0
#1006340
National Seating and Mobility sells equipment to people with disabilities. They are in business to serve the most vulnerable population and yet they repeatedly ignore them. Unfortunately they're one of only two companies that sell to people with disabilities -- they...
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Miss Betsy
Miss Betsy

Wow I am so sorry to read about your problem ! I hope contacting your Attorney General, Senators and other public service people can bring you and everyone else justice, becau...

I had to use National Seating and Mobility due to insurance. My daughter was so young when I got her first wheelchair and I didn't know what she needed. The chair she was place in was never right for her and never comfortable. The tech. at National gave us the chair...
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