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It has been over 4 months since I was fitted for a my first custom wheelchair. I provided all paperwork, prescription, etc needed for the process to get started. This company only works on your case when you remind them to, otherwise they don't want anything to do with...
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Anonymous
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For 4 months I have been waiting for a replacement for my electric wheelchair due to a recall. Several messages have been left for my rep. It’s always “it was shipped” to our ...

1.0
#1241300
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To start with, I had an approval for the purchase of two wheelchairs that went relatively smoothly. The problem started when they both needed repairs. They misplaced or lost my payment information. They then referred me to an employee that was very difficult to...
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1.0
#1239329
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National Seating had a window of 3 weeks to process my order after the long awaited approval letter arrived. Because they tried to process it after the "end date" of the approval, my shower chair is now denied. In order to rectify the situation, they suggested that I...
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1.0
Broadview, Illinois
I didn't like
  • How long they took to process an order
#1236809
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Twice now they have set up appointments for repairs and no one came or called. When I called back to find out what happened, they said "Oh, the part didn't come in." Then why did I spend an entire day both times waiting for them. They never return calls. Their message...
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1.0
I didn't like
  • Making excuses
#1236548
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I have been waiting over a month for the Des Moines, IA. office to bring the needed parts to fix my electric chair. It needs new tires, seat belt (given a loaner, still isn't any good) arm rest and other things. Finally when they did come they told me I needed to pay a...
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I didn't like
  • Do not care attitude
#1234317
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I had a chair that I received when I lived in Richmond, VA. My Medicare paid $22,589.95 for this hydraulic chair, which I did not need. Vendor skating around the system of approval to just get this chair in my door and then began a difficult system of trying to get it...
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1.0
Product
I didn't like
  • Lack of follow through on order
  • Were suppose to remove hydraulics and return
  • Scamming
#1225892
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NATIONAL SEATING AND MOBILITY IN AUSTIN TX Preferred provider from our Aetna Insurance company. Contacted over electric wheelchair having no power, chair is only 2 years old. Tech came out 1 1/2 weeks later, said needed new batteries, paid for batteries out of pocket...
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1.0
I didn't like
  • Worst company customer service ever encountered
  • It was awful attitude
  • Staff
#1208520
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The Asheville office has horrible customer service. We have been trying for months to get my son a larger shower chair. I finally called medicaid myself. The problem is National Seating and Mobilty have not one time turned in the request for more information on time....
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1.0
I didn't like
  • Entire process so far
#1194737
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National Seating And Mobility - Scammers

They are always said they are coming out to repair the wheelchair but each time they come they just look at the wheelchair and say they will return on a certain day, but they do not it has been almost 6 months since then got approved for repairs to Medicated and the repair still haven't been made.
1.0
Details
Customer service
Product or Service Quality
Reliability
Staff
Value for money
#1183548
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Lost paperwork, excessive time getting parts, contacted them repeatedly telling them I didn't have a working spare power wheelchair and couldn't use a manual. Didn't rush order parts as I asked even tho I said I'd pay the extra costs. My right hip is killing me tho...
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1.0
#1176202
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