Product: National Seating And Mobility Customer Care Clear all filters (0 of 36 reviews match)
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I am a Disabled Vietnam Veteran and the VA gave me a Mobility Scooter and arranged for National Seating in Houston to install my ramp. There Manager Beau Cuthbertson was my contact person. Since the first day he has done nothing but lie to me. I was scheduled to have...
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Anonymous
Stephen Matson

You have the same problem as me but mine is in Colorado. Lies,lies,and more lies.

1.0
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National Seating And Mobility Customer Care
I didn't like
  • Management
#1325708
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National Seating And Mobility - Can’t get a straight answer

Your person Eric Smith in Houston is not taking care of business. My grand daughter was suppose to of had a loaner chair 5 weeks ago. Everyone at your company doesn’t want to do their, or at least the ones I have been able to contact. Now I was hung up on by your answering machine. A wonderful vo
1.0
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National Seating And Mobility Customer Care
#1267692
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National Seating had a window of 3 weeks to process my order after the long awaited approval letter arrived. Because they tried to process it after the "end date" of the approval, my shower chair is now denied. In order to rectify the situation, they suggested that I...
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1.0
Broadview, Illinois
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National Seating And Mobility Customer Care
I didn't like
  • How long they took to process an order
#1236809
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Twice now they have set up appointments for repairs and no one came or called. When I called back to find out what happened, they said "Oh, the part didn't come in." Then why did I spend an entire day both times waiting for them. They never return calls. Their message...
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1.0
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National Seating And Mobility Customer Care
I didn't like
  • Making excuses
#1236548
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The Asheville office has horrible customer service.We have been trying for months to get my son a larger shower chair. I finally called medicaid myself. The problem is National Seating and Mobilty have not one time turned in the request for more information on time....
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1.0
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National Seating And Mobility Customer Care
I didn't like
  • Entire process so far
#1194737
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National Seating And Mobility - New Anchorage branch is very disappointing!

They have the worst customer service with zero communication. If you would like to know anything about your chair you have to call them. They never return your calls either. I’ve been getting the run around for months and there short falls shouldn’t trickle down to the customer. I won’t be doing business with them again.
1.0
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National Seating And Mobility Customer Care
#1171807
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I have been trying to get a new chair for 5 months now.It took 5 months for the paperwork to be submitted to my Doctor. I suffer from a severe pain condition and my current chair hurts me. They don't follow up. They don't keep you informed and they certainly don't care...
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1.0
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National Seating And Mobility Customer Care
I didn't like
  • Entire process so far
#1171698
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Was dealing with the Henderson NV location. Hand delivered my prescription for a light weight walker. Made numerous calls and spoke to Stephanie. Worse customer service . You would think by the third call she would recognize who is was, and why I was calling. Same...
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1.0
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National Seating And Mobility Customer Care
I didn't like
  • Staff
  • Service is horrible
  • Lack of follow through on order
#1156162
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A couple of weeks ago, I once again had battery problems.Had to take it all the way to Troy, about 1.5 hours travel each way. They checked my scooter thoroughly. Claimed nothing was wrong with it. They even tried to sell me an upgrade. I felt kind of pressured. Why...
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National Seating And Mobility Customer Care
#1139004
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I've had nothing but positive experiences with National Seating & Mobility Jeff has been always willing to come up and follow up with my wheelchair and adjusted no matter what I need now they've come through with a bathroom bridge and a power assist for my wheelchair I...
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Anonymous
Sharon Lamp

What location do you work with? That could make a difference, at least in terms of customer service.In Chicago area, we have three branches, each with their own reputation.(I ...

5.0
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National Seating And Mobility Customer Care
#1099990
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