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An update on National Seating and Mobility here in San Antonio Texas. Even though they've changed internal office staff, I'm STILL having issues with the local office here. It seems that they OBVIOUSLY cannot file the necessary documentation for repairs in a timely...
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NSMcares
NSMcares
National Seating And Mobility Verified Representative

National Seating & Mobility (NSM) extends our sincerest apologies for any issues you have encountered on your journey to acquire a wheelchair. We would like to be able to con...

I was overcharged for my recent powerchair purchase, because of a mistake THEY made estimating my out of pocket cost. The local branch acknowledged the mistake, but said the national office would need to issue the refund. The national office has given me the run around...
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2.1
I didn't like
  • Never returning messages
  • How they handle insurance
#981683
I was just set up with a new chair. Man that was there I assumed to be from Social Security or insurance. As I was being examined I told this man I definitely did not want a chair through the business he had sent me through for my last two chairs. Here this was a man...
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1.0
#978156

Short Review on September 07, 2016

National Seating And Mobility
#914466
Dear help , on may 11 2016 , @B.M.C I got a assesment and they appeoved me for a wheelchair and i am still wairing , i left jill a message six to seven times and still havnt returened my calls at 508-875-1223 ext 207 ???my number is 1857-246-0063 changed from 857-246-1310 and the other number i gave jill , please contact me through email or phone ......
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National Seating And Mobility - Simple Review #1472741616
1/1

Short Review on September 01, 2016

National Seating And Mobility
#911266
1.3
Details
Poor service, ordered parts for wheelchair are never correct, always waiting while my sons ability to be mobile in his chair decline and have become dangerous. Wheels are extremely worn and have no grip on ramp and no grip left for brakes!
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Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Website

Short Review on August 10, 2016

National Seating And Mobility
#898119
I call yheif business during normal business hours almost always get the answering machine. I leave messages and they never return calls. I will try my best never to use their services again.
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National Seating And Mobility Customer Care Review

National Seating And Mobility
#887167
1.0
Details
Lousy customer service at the Chattanooga office by Pamela Baker. She even threatened to give a bad report if I file a complaint. Here it is. She curses like a sailor. I've the recording.
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Staff
6 months ago we started the process of getting my son a DME stroller. Over that time his preschool, his physical therapist and i have sent many unreturned emails trying to find out the progress. About a month ago i finally got word that all the paperwork was collected...
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Anonymous
Anonymous

They always take for ever to do a simple process!!!! Not recommended

2.0
#965560
Scheduled a seating evaluation and it was cancelled because company said my insurance was terminating. I rescheduled the evaluation and when I reached out to National Seating even though my insurance company verified my benefits and spoke with Carina I was still unable...
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#964340
The Redlands CA. branch of National seating & mobility has treated me with out right disrespect, They have such contempt on the phone for us after they've screwed up for months of submitting the wrong codes TWICE to spending weeks claiming the right parts were put...
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2.2
I didn't like
  • Customer service reps
#959638
I have been dealing with NSM for way to many years. Like others said, they don't return calls like they promise and it takes months on end to get parts. I had an appointment to get my chair readjusted and the guy moved the wrong side after having no success with moving...
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Isn't it abuse to keep a paralyzed person in bed (like a prisoner) for weeks because a lazy company can't return phone calls. I have a custom quantum Q6 edge with seating that relieves pressure sores. When the chair works it's fine, When it doesn't I'm in bed. ...
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1.2
I didn't like
  • Horrid business ethic
  • Worst service ever encountered
  • Long waits for wheelchair repairs
#921586
Sandra Hartman unable to walk post operative from titanium hip operation with 1% of failure in May of 2016 malpratice on August 1,2016 when M D orthopedic surgeon ignored his partners consulation Irefused hip replacement of titanium& my first refusal tohave titanium in...
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I am a licensed NCS clinician, practicing for 20 years in neurological rehabilitation, geriatric medicine, and outpatient services. I first encountered NSM several years ago, when they purchased a local agency in my area, and had a lackluster experience with the rep...
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