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We have had a power wheelchair from them for 5 years. Just getting them to admit that it's theirs is a problem, but getting SERVICE? Impossible. They lie, they avoid, they make excuses and they avoid some more. We're due for a new chair a month and we can't WAIT to get...
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Anonymous
GW

Yes I agree. I work for NSM and they are getting away from house call repairs. This directive came down from the big guy on top. They are going to start a pilot program where ...

1.0
I didn't like
  • Making excuses
  • Nonchalant uncaring attitudes
  • Calls not returned
#1149113
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A couple of weeks ago, I once again had battery problems. Had to take it all the way to Troy, about 1.5 hours travel each way. They checked my scooter thoroughly. Claimed nothing was wrong with it. They even tried to sell me an upgrade. I felt kind of pressured. Why...
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#1139004
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WELL THEY DELIVERED TO M3 ON SEPT 23 2017 I took my gogo Elete out on Monday SEPT 25 2017AND IT KEPT SHUTTING OFF EVERY TIME I HIT A BUMP AND I CALLED THEM WAS TOLD COULD NOT GET SOMEONE OUT TO LOOK AT IT TILL OCT 29 2017 HE CAME AND OREDERD WHAT PARTS I NEEDED TO...
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Anonymous
Anonymous

This is one of the worst experiences in a w/c after 6 mos of waiting.had to return it 2 times for repair.for another 3 mos.looks like a nursing home chair that has been revise...

I didn't like
  • Worst service ever encountered
  • Nonchalant uncaring attitudes
  • Calls not returned
#1130790
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After bad experiences with the company, my problems with my power chair were resolved. The company's phone system and follow up got fixed throughout the various Michigan branches. I got the best service ever from the head tech at Troy, Scott Will. The service was...
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4.4
#1128802
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National Seating And Mobility - Not happy

I got a permobil wheelchair about a year little over a year and a half ago and now I can't get anybody to answer the *** questions I'll tell you what I'll never use your company again
#1125509
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National Seating And Mobility - They don’t care about safety or customers

Power scooter was ordered with larger seat and delivered with smaller one. Being a larger man seat uncomfortable and will break within a short period of time. Told the tech rep when she delivered the scooter it was the wrong seat she just said it would be denied otherwise. Again no concern for my safety people do not buy anything from these people please.
1.0
Details
Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1119781
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Why are you holding my batteries and new tires hostage? Why don't you return my calls? Why isn't there someone assigned to answer calls during normal business hours? Why? Why? Why? I sure wish Wright and Fillipis hadn't sold their mobility functions to you. They were a...
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#1116324
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I've had nothing but positive experiences with National Seating & Mobility Jeff has been always willing to come up and follow up with my wheelchair and adjusted no matter what I need now they've come through with a bathroom bridge and a power assist for my wheelchair I...
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Anonymous
Sharon Lamp

What location do you work with? That could make a difference, at least in terms of customer service.In Chicago area, we have three branches, each with their own reputation.(I ...

5.0
#1099990
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My mother is close to 91 years old, and it took almost a month after we contacted the company before they came to "measure" her. After the measurements we paid for the chair IN FULL--and over a month later the chair was delivered--WRONG. It has now been another month,...
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Shuggy1110
Shuggy1110

So sorry to read this story, however you are not alone. There isn't a good vendor in Appleton/ Fox Valley, WI area where I reside. They all suck! I got great service and bu...

danflowers_16
danflowers_16

I'm wondering if you have any idea what the process is for a wheelchair to be built to fit someone it's not an overnight process by any means and Jeff absolutely works hard to...

1.2
Product
I didn't like
  • Extremely slow process
  • Staff
#1097489
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My current motorized wheelchair (Jazzy) broke down on Wednesday night, June 28, 2017. I have been working with the Tech at NSM in Lexington, Kentucky [2025 Leestown Rd, Lexington, KY 40511. Phone: (859) 381-1440] (Bob Jones) for 4 years. So, I called him and told him...
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Shuggy1110
Shuggy1110

I live in the Fox Valley area in Wisconsin. Sorry to read of your plight. What a horrible situation. If the story is true, that company is heartless. It disgusts me to r...

1.0
I didn't like
  • Treated unfairly
  • Staff
  • Customer service
#1087568
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