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The Redlands CA. branch of National seating & mobility has treated me with out right disrespect, They have such contempt on the phone for us after they've screwed up for months of submitting the wrong codes TWICE to spending weeks claiming the right parts were put...
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2.2
I didn't like
  • Customer service reps
#959638
I have been dealing with NSM for way to many years. Like others said, they don't return calls like they promise and it takes months on end to get parts. I had an appointment to get my chair readjusted and the guy moved the wrong side after having no success with moving...
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Isn't it abuse to keep a paralyzed person in bed (like a prisoner) for weeks because a lazy company can't return phone calls. I have a custom quantum Q6 edge with seating that relieves pressure sores. When the chair works it's fine, When it doesn't I'm in bed. ...
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1.2
I didn't like
  • Long waits for wheelchair repairs
  • Horrid business ethic
  • Worst service ever encountered
#921586
National Seating And Mobility - Simple Review #1472741616
1/1

Short Review on September 01, 2016

National Seating And Mobility
#911266
1.3
Details
Poor service, ordered parts for wheelchair are never correct, always waiting while my sons ability to be mobile in his chair decline and have become dangerous. Wheels are extremely worn and have no grip on ramp and no grip left for brakes!
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Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Website

Short Review on August 10, 2016

National Seating And Mobility
#898119
I call yheif business during normal business hours almost always get the answering machine. I leave messages and they never return calls. I will try my best never to use their services again.
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National Seating And Mobility Customer Care Review

National Seating And Mobility
#887167
1.0
Details
Lousy customer service at the Chattanooga office by Pamela Baker. She even threatened to give a bad report if I file a complaint. Here it is. She curses like a sailor. I've the recording.
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Staff

Short Review on July 15, 2016

National Seating And Mobility
#883261
Not Pleased with the Service Archie Linton
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Sandra Hartman unable to walk post operative from titanium hip operation with 1% of failure in May of 2016 malpratice on August 1,2016 when M D orthopedic surgeon ignored his partners consulation Irefused hip replacement of titanium& my first refusal tohave titanium in...
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I am a licensed NCS clinician, practicing for 20 years in neurological rehabilitation, geriatric medicine, and outpatient services. I first encountered NSM several years ago, when they purchased a local agency in my area, and had a lackluster experience with the rep...
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One of the worst customer service experiences you'll ever have...guaranteed! Nobody cares, lackadaisical employees! Waited on a power chair for 6 months after leaving the hospital using there antiquated loaner for that time period. A minor part broke 1 month after...
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The LEMON CHAIR. Robert March 3, 2016. Five failures that left me stranded more than 3 miles from my home. The chair has more hour broke now in my kitchen that has hours being usable
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Anonymous
Elfies6

Appears the company doesn't care!!!! My castor problems were known by quantum in 2013 and now 2017 still not fixed! Is anyone else have indoor jerking into walls. Please let m...

2.0
#907571
The chair is a total lemon. LEMON CHAIR PRIDE POWER QUANTUM Q6 EDGE 2.0 SINGLE-MULTI W TB3 In March I received my New power-chair from Hudson Seating and Mobility. The chair is a total lemon. The chair has broke down 4 times since delivered leaving me helpless and...
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I got approved for a SmartDrive in April, and then there is only one person who could place the order and she was on vacation. She then forgot to place the order until I called. I also called the salesperson I dealt with and they did not return my calls. I finally got...
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2.1
I liked
  • Location
I didn't like
  • Customer service
#905285
The worst experience I've ever had in dealing with a business!!! Cheap equipment. No customer service. Doesn't care about the needs of clients. Cannot get anyone to return phone calls for weeks and weeks. Cannot talk to anyone or get repairs done for months at the...
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